Monitoring quality on e-learning. New technologies in training and education

The paper will describe an integrated strategy to monitoring the quality on e-learning systems. Many different approaches have evolved for using the Internet for distance education. Evaluation and quality assurance are essential tools to ensure training programmes remain of the highest standard and continue to meet the outcomes clients have set for them. In monitoring the effectiveness of our programmes, ISQ uses a variety of techniques based on our Quality Management System (QMS) certified by ISO 9001:2000 standard, which consult everyone involved in the programme, whether they are managing (ISQ staff), delivering (instructor) or participating (trainee). ISQ have found that course preview, monitoring, and assessment are essential from five perspectives: Target Identification/Needs Assessment, Instructional design, Content Development, Course delivery and Course Impact. Using new technologies in training has given us different approaches on our management processes. Investment in up-front quality monitoring is demonstrated as having exceptionally improvements in the e-learning management system. Recognizing quality as a process, rather than an output is a key theme.